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Customer Care & Support

How May We Assist Your Ritual?

Whether you require personalized formulation advice, order tracking, or shipping guidance, our client services studio is here for you.

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Please fill out the form below and our care team will respond within 24 business hours.

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Client Care Hours

Monday through Friday
9:00 AM – 6:00 PM EST

Closed weekends and national holidays.

Direct Inquiries

General Support:
care@lumiere-skincare.com

Formulation Advisory:
science@lumiere-skincare.com

Studio & Lab

LUMIÈRE Botanical Laboratories
450 Broadway, Suite 7W
New York, NY 10013

Frequently Asked Questions

Guidance & Formulations

Yes. All LUMIÈRE formulas are rigorously dermatologically tested and formulated without synthetic fragrances, drying alcohols, essential oil blends, or endocrine disruptors. We prioritize barrier-repairing lipids and bio-fermented actives that soothe micro-inflammation and strengthen delicate acid mantles.

As a general rule of thumb, apply products from lowest viscosity to highest viscosity. Begin with your balancing cleanser, follow with active serums (such as our Active Recovery Broth™ or Niacinamide Elixir), seal with a restorative cream, and finish with a targeted facial oil during evening rituals.

We offer complimentary carbon-neutral standard shipping on all orders over $80 USD. Standard domestic shipments typically arrive within 3 to 5 business days. Expedited courier options are available at checkout. International shipping times vary by destination.

We want you to experience complete confidence in your skincare ritual. If a formulation does not suit your skin, we accept unopened or gently tested products for return or exchange within 30 days of purchase. Please contact our care team to initiate a prepaid return label.

Absolutely. Our amber glass bottles are 100% infinitely recyclable and designed to protect sensitive bio-fermented botanicals from photodegradation. Our outer cartons are crafted from 100% post-consumer recycled FSC-certified paper stock printed with vegetable inks.